Airlines going downfall?

Before I start writing about the wedding I need to vent about American Airlines!! We lost our flight to Honolulu thanks to a mechanical issue that was "only going to take minutes" it actually was a 3 hour delay. We were in the airplane for 3 hours and they didn't even give us water. After the delay we had our normal 5 hour flight. We lost our connection from LAX to HNL. We prepaid for everything in Hawaii, so we lost 1 day of rental car and hotel reservations. When we got off the plane, we had no idea if AA was going to cover our hotel stay. After the mechanical problem was announced the weather had the Miami airport closed for a while. Airlines are very good about blaming the weather for delays and not compensating travelers for their hotel or anything at all. We walked towards the customer service desk to book another flight to Hawaii. We had one of the rudest customer service agents that I've ever had in my life. She was rude and she treated us like we missed the connection on purpose. She gave us a voucher for $20 for dinner and breakfast and a voucher to stay at a holiday inn by the airport. I was offended by the holiday inn voucher since I know that even their crew stay at better hotels. It was the beginning of our honeymoon and I refused to stay there even if I had to pay for a decent room myself. I requested a better hotel and she denied, then I asked for the credit of the holiday inn to pay for a better place and of course she wouldn't do that either. I asked for at least a group 1 boarding pass the next day and she refused again. That is the easiest upgrade and she wouldn't do it. She was holding her Blackberry messaging someone the whole time. Finally, I moved away from her feeling frustrated and mad and looking for a hotel somewhere close. Andre asked again for a better hotel and she finally called someone. We got sent to the Marriott by the airport.

Finally at the Marriott they were nice. The concierge checked us in and he felt bad for us. He gave us a better room and also doubled our food voucher to use at any of the hotel's restaurants. I was still upset but relieved since he called the hotel in Waikiki and the rental car company to let them know of our arrival the next day. We asked him what airline was the worst with cancellations. He said what I was afraid he would say, that they are all bad!!! He said it happens in cycles and now is the American Airlines cycle. He said something that changed our bad mood. He said: "your honeymoon starts now" and just like that our attitude changed. We went to the hotel's restaurant to have wine and dinner and we went to bed early to catch our morning flight to Hawaii.

We sent a lot of tweets that night directly to AA complaining. We got no response.

The next morning we left on time and got to HNL around noon. Our checked-in bag didn't make it. I was afraid this would happen. I asked many times to the rude agent to guarantee that the bag would be there. She said that it would be sent automatically in the next flight with her attitude. We should have gotten that bag and checked it in the morning again. After reporting our missing bag we went to get our rental car and drove to the hotel. We had only 3 days in Honolulu before flying to Kauai, and we had everything planned to see as much as possible. We couldn't see everything that we wanted to see.

I'm aware that delays happen, BUT every time that we fly AA they have mechanical problems!!!!!!! When do they do their regular maintenance?? I have had this issue so many times that I am considering not using AA anymore. I love the miles and the awards. Our honeymoon was a reward ticket, but I don't know if it is worth it anymore. I will use this opportunity to stop accumulating AA miles since my balance is low, and to get another free flight I will have to deal with many other mechanical issues.

Is there an airline that I can trust? I've had good and bad experiences with all. At the end I think they are all the same. However, I don't want to stay loyal to a company that does their maintenance in MY time. I love AA's miles program, and I use the dinning program as well as their shopping mall to earn miles. I have a debit card with delta and I might start using them more often. Unfortunately, for South America AA is a better carrier because it flies from Miami instead of Atlanta and to get an international reward ticket in delta you have to use a lot of miles (even in low season). However, I think that my time is worth a lot more than the miles.